Banks that are elevating customer experience are making it easier to open accounts, transfer money, and make digital payments that are contactless — all while keeping fraud at bay.

By Ian Macallister, Head of Customer Success

Many financial institutions (FIs) understand that offering person-to-person (P2P) payments has become table stakes as more and more consumers are demanding an easy, safe, and fast way to make payments...

Once the receiving financial institution (FI) has validated an incoming Zelle® payment against all applicable velocity, fraud, and account disposition checks, funds will be transferred to the recipient’s banking account.

NEW YORK, NY & ARLINGTON, VA –  Zelle® is partnering with the BBB Institute for Marketplace Trust (BBB Institute), the Better Business Bureau’s® educational foundation and the Association of Military Banks of America (AMBA) to help educate and...

No question about it: Artificial intelligence (AI) is booming. Advances in machine learning (ML)—and the emergence of generative AI in particular—are making big waves. And across the financial landscape, AI fraud prevention has become a major concern...

With over 60% of Americans now using digital banking1, financial institutions have had to grapple with how to deliver frictionless, multi-channel customer experiences while still protecting against fraud and account abuse.

Data intelligence enables...

This blog has been updated. Originally published February 6, 2024.