By Ian Macallister, Head of Customer Success

Many financial institutions (FIs) understand that offering person-to-person (P2P) payments has become table stakes as more and more consumers are demanding an easy, safe, and fast way to make payments...

Financial institutions are facing intense competition from both fintechs and traditional players, putting downward pressure on the revenue they generate from mass-market consumers. Curinos’ new report Zelle® Usage Drives Customer Engagement explains “as digital channels become a larger source of new customers, banks find that engagement levels and revenue contribution of these customers are far lower than their existing, branch-originated counterparts.”

Digital payments options are starting to play an increasingly important role in where consumers and small businesses decide to do their banking. According to Cornerstone’s research, “among consumers with a checking account, six in 10 send money to...

"Our members have been delighted, our utilization has been growing, and word of mouth is one of the strongest endorsements you can get, and we definitely have that with the Zelle solution"

Enhance your company’s consumer experience while decreasing potential misdirected payments, and confidently validate account ownership and status in real-time. In this customer use case, SafeHome has two ways to fulfill its customer’s claim.

 

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TL;DR: Consumers and small businesses alike want fast, easy digital payments options. If your financial institution isn't in the Zelle Network®, you might see business opportunities—and customers—slip away.  

Zelle® gives financial institutions a home...
For over 30 years, Early Warning has been innovating to move banking forward. Learn more about Early Warning and our products work.

In the latest webinar co-hosted by Early Warning® and Nacha, we will discuss account validation beyond payment authorization. Our panel of experts will share five strategies organizations can use to deliver a frictionless multi-channel experience...

Once the receiving financial institution (FI) has validated an incoming Zelle® payment against all applicable velocity, fraud, and account disposition checks, funds will be transferred to the recipient’s banking account.
The best inline decisioning solutions will utilize transactional data, historical/behavioral data, and external data from sources like the mobile network providers.