Products / Authentication

Inbound Call Verification

Protecting Contact Centers
From Fraud

Account takeover attempts and call spoofing in the contact center are a growing trend, but you can improve operational efficiencies by validating consumers passively, before the call even gets to an agent.

HOW IT WORKS
Customer Initiates Call

Consumer calls contact center.

Contact Center Authenticates

Telco, Mobile Network Operator and trusted third-party data is used to passively validate that the call is in session.

Caller is Validated

Verifies that the caller is associated with the phone number to quickly and seamlessly authenticate the caller.

Evaluate Account

Checks for high-risk indicators on the mobile account that could indicate fraud, such as number ports or SIM swapping that could require additional, stepped-up authentication.

PRODUCT BENEFITS

Inbound Call Verification can help you:

  • Improve the customer experience
  • Increase ROI with reduced call-handle times
  • Improve operational efficiencies and reduce costs
  • Better detect spoofed calls and account takeover scenarios
  • Improve accuracy and decrease response times when validating consumers.
Download Product Brief