Account takeover attempts and call spoofing in the contact center are a growing trend, but you can improve operational efficiencies by validating consumers passively, before the call even gets to an agent.
HOW IT WORKS
Customer Initiates Call
Consumer calls contact center.
Contact Center Authenticates
Telco, Mobile Network Operator and trusted third-party data is used to passively validate that the call is in session.
Caller is Validated
Verifies that the caller is associated with the phone number to quickly and seamlessly authenticate the caller.
Checks for high-risk indicators on the mobile account that could indicate fraud, such as number ports or SIM swapping that could require additional, stepped-up authentication.
Inbound Call Verification can help you:
Improve the customer experience
Increase ROI with reduced call-handle times
Improve operational efficiencies and reduce costs
Better detect spoofed calls and account takeover scenarios
Improve accuracy and decrease response times when validating consumers.