HOW IT WORKS
Customer Initiates Call
Consumer calls contact center.
Contact Center Authenticates
Telco, Mobile Network Operator and trusted third-party data is used to passively validate that the call is in session.
Caller is Validated
Verifies that the caller is associated with the phone number to quickly and seamlessly authenticate the caller.
Evaluate Account
Checks for high-risk indicators on the mobile account that could indicate fraud, such as number ports or SIM swapping that could require additional, stepped-up authentication.