Consumer calls contact center.
Telco, Mobile Network Operator and trusted third-party data is used to passively validate that the call is in session.
Verifies that the caller is associated with the phone number to quickly and seamlessly authenticate the caller.
Checks for high-risk indicators on the mobile account that could indicate fraud, such as number ports or SIM swapping that could require additional, stepped-up authentication.
Let’s talk about how you can recognize inbound callers.