Experts address TCPA’s impact on business’ call center operations, collections procedures and marketing practices. Early Warning hosted a webinar with American Banker, “How to Optimize Your Outbound Contact Strategy and Improve TCPA Compliance,” to discuss the increasing regulatory pressures contributing to the challenges businesses now face in optimizing outbound customer calling strategies.
Hal Granoff, authentication evangelist for Early Warning, and Becca Wahlquist, head of Snell & Wilmer’s TCPA Practice Group, will address TCPA compliance and how to improve outbound call strategies including debt collection. Wahlquist will recap her most recent testimony to the U.S. Senate Commerce Committee on the unintended impact of TCPA. Granoff will provide recommendations on what organizations can do to ensure compliance while optimizing outbound contact efforts.
The Telephone Consumer Protection Act (TCPA) has created implications that were never intended when Congress first enacted the law in 1991. On Thursday, June 18, the FCC ruled to strengthen consumer protections and enforcement against unwanted robocalls and texts to wireless phones, putting organizations across many industries at greater risk of incurring fines. This ruling not only impacts businesses’ call center operations, but also compliance and risk initiatives, collections procedures and marketing practices.
Watch the webinar on demand by clicking here.
The white paper can be requested by clicking here.
For additional questions about the webinar or interest in a discussion with Early Warning and Becca Wahlquist around these topics, contact Greg Jawski, (212) 601-8248 or firstname.lastname@example.org.