Financial institutions are facing intense competition from both fintechs and traditional players, putting downward pressure on the revenue they generate from mass-market consumers.
Curinos’ new report Zelle® Usage Drives Customer Engagement explains “as digital channels become a larger source of new customers, banks find that engagement levels and revenue contribution of these customers are far lower than their existing, branch-originated counterparts.”
Digital payments options are starting to play an increasingly important role in where consumers and small businesses decide to do their banking. According to Cornerstone’s research, “among consumers with a checking account, six in
While media coverage around the danger of P2P payments is escalating, the reality is that Zelle® fraud and scams have materially declined over the last five years relative to the network’s growth. More than 99.9% of over five